WESTERN STAR LOGISTICS PRIVACY POLICY

Western Star Logistics
Website: westernstarlogistics.com.au
Address: 62 Argyle Street, South Windsor NSW 2756, Australia
Email: info@westernstarlogistics.com.au
Phone: 1300 001 080

Last Updated: [11/06/2026]

1. Introduction

Western Star Logistics (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, request our services, contact us, or otherwise interact with us.

By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name

• Company name

• Email address

• Phone number

• Residential or business address

• Pickup and delivery addresses

• Payment and billing information

• Information relating to freight, logistics, and transport requests

• Website usage information

• IP address and browser information

• Any information voluntarily submitted through contact forms, emails, or phone calls

3. How We Collect Personal Information

We collect personal information when you:

• Contact us through our website

• Request a quote

• Book a transport or logistics service

• Subscribe to updates or marketing communications

• Communicate with us via email, phone, or social media

• Use our website

• Provide information to our staff, contractors, or agents

We may also collect information from publicly available sources or third-party service providers where permitted by law.

4. Why We Collect Personal Information

We collect personal information to:

• Provide transport and logistics services

• Manage deliveries and freight bookings

• Respond to enquiries and customer support requests

• Prepare quotations and invoices

• Process payments

• Improve our website and services

• Meet legal and regulatory requirements

• Communicate service updates

• Send promotional and marketing communications where permitted by law

5. Website Analytics and Cookies

Our website may use cookies and similar technologies to improve user experience and website functionality.

Cookies may collect information such as:

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referral sources

You can disable cookies through your browser settings; however, some website features may not function correctly.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Employees and authorised representatives

• Delivery drivers and subcontractors

• Freight carriers and logistics partners

• Payment processors

• IT service providers

• Professional advisers including accountants and legal advisers

• Government agencies or regulators where required by law

We will not sell your personal information to third parties.

7. Storage and Security

We take reasonable steps to protect personal information from:

• Unauthorised access

• Misuse

• Loss

• Interference

• Modification

• Disclosure

Personal information may be stored electronically or in physical records.

While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed as completely secure.

8. Overseas Disclosure

Some third-party service providers used by Western Star Logistics may store or process information outside Australia.

Where personal information is transferred overseas, we take reasonable steps to ensure that the recipient handles the information in accordance with Australian privacy laws.

9. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of inaccurate, incomplete, or outdated information.

Requests should be submitted by email to:

info@westernstarlogistics.com.au

We will respond within a reasonable timeframe.

10. Marketing Communications

We may send promotional emails, newsletters, special offers, and service updates.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies separately.

12. Children’s Privacy

Our services are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from children.

13. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us.

We will investigate and respond to your complaint as quickly as possible.

Privacy Contact:
Western Star Logistics
62 Argyle Street, South Windsor NSW 2756, Australia
Email: info@westernstarlogistics.com.au
Phone: 1300 001 080

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Privacy Policy

Western Star Logistics may update this Privacy Policy from time to time.

Any changes will be published on westernstarlogistics.com.au and will become effective immediately upon publication.

We encourage users to review this page periodically to stay informed about how we protect personal information.

15. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Western Star Logistics
62 Argyle Street, South Windsor NSW 2756, Australia
Email: info@westernstarlogistics.com.au
Phone: 1300 001 080
Website: westernstarlogistics.com.au